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ccullors

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ACHIEVEMENT HOUSE INC
March 10, 2011

Miss_IIene,
By chance we (Achievement House) happened to find your review regarding Achievement House and the thrift store in Lompoc. As a nonprofit agency, that provides meaningful employment for developmental disabled adults and weights heavily on community support, we take customer service very seriously. Unfortunately your complaints were not received by our Executive Director or anyone else on our administrative team. In the December 2010 storm, our administration office in San Luis Obispo lost all utilities due to a fallen tree. To date those utilities have yet to be restored and our administrative office is still displaced. Not offering excuses just explaining as to why it may have been and continue to be difficult to contact our administrative office.
With that said please except my apology for the unpleasant experience that you encountered with our staff. Please believe that customer service is a strongly stressed at our monthly mandatory training. Unfortunately due continual budgets cuts to our funding we are unable to hire an administrator for each location. However, I personally will address your complaint with the staff mentioned in your complaint and her immediate supervisor.
In closing, it greatly saddens my heart to know that you would go to such great measures to defame an agency that does such great work over one unpleasant experience. Achievement House has been providing services for over 50 years and has a very reputable reputation. Should you feel the need to discuss this matter further please feel free to contact via email @ ccullors@nciaffiliates.org.
Sincerely,
Crissy Cullors
Personnel Services Coordinator,
Achievement House, Inc.

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MY ROLE:
Professional with expertise in this field & I responed as soon as I was made aware of complaint.

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