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Miss_Ilene

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Santa Barbara Neighborhood Clinics
February 24, 2011

I have volunteered at SBNC since September of 2007. Previously to that, I was the clinic manager at one of their clinics (Westside Clinic), and witnessed first hand the excellent work these dedicated individuals provide to the community.

The Great!

I've personally experienced the results of this organization in...

Provided critical medical care for the low and lower income, disadvantaged members of the Santa Barbara community, with impunity. The HIV Aids and Hep C programs, along with the diabetes and pulmonary programs are critical to the health of many individuals without proper insurance. This is a true, grassroots, community clinic organization.

Ways to make it better...

If I had to make changes to this organization, I would...

Expand outreach and the diabetes program. Expand the clinics into other areas of the county. Open an urgent care center. Of course, all of this would be contingent upon funding, and I hope this review spurs those who are looking for an excellent organization to support will select SBNC.

MY ROLE:
Volunteer & Volunteer and previous clinic manager.

ACHIEVEMENT HOUSE INC
February 17, 2011

I made two attempts to submit a complaint to the management about services, and have not been responded to. I have attempted to contact the Board of Directors, and cannot find their information on the website. Here is the email I sent:
******************************************************
(name removed name for confidentiality purposes),

I have also sent a message to your executive director, with no response to date. I had a very unfortunate interaction with one of your staff at the Lompoc store today. I believe the name of staff who was rude is "(name removed for confidentiality purposes)"; not one of the clients. I went up to make a purchase, and the item was marked as $2.00. Lily became very upset over the pricing, and came close to accusing me of switching prices from another item, in front of and clear ear shot of other customers! Then, refused to sell the item to me at the price posted on it. When I pointed out to her that that action was illegal on her part, she simply shrugged and said, "sorry".
This is customer service at it's absolute worst. I am a regular shopper at the local thrift stores. Your establishment is off my list now, and I will be sharing this information with anyone who asks me about a shopping experience at Achievement House.
My recommendation: (name removed for confidentiality purposes) needs some customer service training, and additionally, needs to be educated as to the legal responsibilities of a shopkeeper. I expect to receive a response from you and/or the executive director; if none is forthcoming, my next action will be to contact your Board, along with advising the Better Business Bureau, Charity Navigator and the Chamber of Commerce charity web site of this appalling behavior.

Regards,

The Great!

I've personally experienced the results of this organization in...

I have not had a response, to date.

Ways to make it better...

If I had to make changes to this organization, I would...

Be prompt in responding to customers, and provide customer service training to their managers.

MY ROLE:
General Member of the Public & Contacted two of the high level administrators.