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markpkessinger

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TRUTHOUT
January 16, 2011

Truth-Out's articles are immensely informative; so much so, that after a few months of regularly reading the site, I was moved to become a donor. Unfortunately, even though I am a donor, Truth-Out's website prevents me from participating in the discussions attached to the articles. Whenever I try to post a comment, I get a message saying that my post appears to be a duplicate, and that it was blocked by the site's "spam filter."

Three times I have tried to contact support via the contact links on the site to request assistance with the problem, and three times has my request gone without the courtesy of a reply. I would therefore publicly like to request that the site either have the courtesy to contact me to resolve my comment posting problem, or have the decency to return my contributions to date. This is no way to treat a donor!

Sincerely,
Mark P. Kessinger

The Great!

I've personally experienced the results of this organization in...

It's utter failure to respond to a donor's (my) request for assistance with this problem.

Ways to make it better...

If I had to make changes to this organization, I would...

give the site's operator's a refresher course in basic courtesy and customer service.

MY ROLE:
Donor & Became a donor to the site and attempted to post comments.