Shelby Residential and Vocational Services, better known as SRVS, is an impressive provider agency which stands apart from the other providers in West Tennessee. Geared toward fostering individuals, SRVS provides a comprehensive package of services that enables conservators to remain "in-house" I began working for SRVS as their Clinical Coordinator for Behavior Supports approximately 7 years ago. My analysis of the people working at this agency changed over time from "It's a job!" to "Satisfaction comes from service" Not all however. Over the next several weeks a sense of family values was observed, not only in the homes of the people supported, in the agency itself (there are close approximately 1000 employees). People were helpful and caring, eager to provide a shoulder to cry on or an ear to listen. Over the years I have seen much progress with the people we serve. The nurturing spirit many of the Direct Support Staff show to the people they assist has amazed me. As with most large agencies there will always be some who are frustrated or not satisfied. I observed this as well over the years. "So why continue to stay on when you can work at other agencies?" This has always been a question that emerges when I come across a frustrated employee. The answer is clear for most - they love what they do and are attached to those they assist. We are servants, and when we portray this characteristic we show the best in us and bring out the best in those we serve. -Irfa Karmali, EdD, SAS, CABAS(R) Certified, DIDS approved Behavior Analyst