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conductorchris

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Renew Building Materials & Salvage, Inc.
April 9, 2010

First of all, I believe there should be stores like ReNew in every town, because it just makes sense. Construction and demolition waste makes up a substantial portion of the waste stream, and a waste it is when it can be re-used! Second, stuff there is cheap. That matters. Especially when it's good stuff that's cheap. Third, the staff speak the language of contractors and building professionals, not canned Home Depot customer service. It's dirty, crowded, hard to find things (there are no big overhead aisle signs - and only a suggestion of aisles in the first place). This can be a charm and it can be a turn-off. You might have to ask for help (and the help is knowledgeable). In general I prefer my retail to be self-service and easy and I want to invest as little as possible in it (it's the stuff I want, not the experience). You won't get that with ReNew.

The Great!

I've personally experienced the results of this organization in...

Bought stuff cheap! (bricks, cabinets, etc, etc)

Ways to make it better...

If I had to make changes to this organization, I would...

Erich founded ReNew and is very much integral to it. At some point it will be time to bring in others who are capable of running it and Erich should move on. It's a problem when founders stay in the same role for more than 10 years or so.

More feedback

What I've enjoyed the most about my experience with this nonprofit is...

- Good value - the principal of reusing stuff - Erich is a good leader and is knowledgeable

The kinds of staff and volunteers that I met were...

helpful Not plastic

If this organization had 10 million bucks, it could...

Replicate the model in other places. Convert more demolition to deconstruction and reuse.

Ways to make it better...

The store were bigger and laid out more like a home depot and it was easier to find stuff.

In my opinion, the biggest challenges facing this organization are...

I don't think it's "caught on" yet. They need more sales volume, which means more marketing or something.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010

MY ROLE:
Client Served & Customer and occasional volunteer for special projects.