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Norwalk Emergency Shelter, Inc.
March 16, 2010

They keep people there far too long without working with them on housing. The food is not healthy for living things and the ducts probably have not been cleaned for 10 years in the female dorm. All of the women in there start wheezing and coughing and there is no fresh air to breathe and no air circulation. The place is vastly overcrowded. The apartments, however, are a nice respite from the constant BLARING TV AND SCREAMING PEOPLE. Staff vary- some are very good- others worse behaved than the clients they "suspend". (kick out). No mental health services at all. They don't realize when someone is dangerous or having severe hallucinations. They kick out the drunks but not the crackheads and heroin addicts. Constant threats of SUSPENSION (being kicked out on the street) for things that vary by staff. Rules not followed by some staff and some clients.

The Great!

I've personally experienced the results of this organization in...

deterioration of health.

Ways to make it better...

If I had to make changes to this organization, I would...

Start at the top and work down.

More feedback

What I've enjoyed the most about my experience with this nonprofit is...

Many of the staff and clients.

The kinds of staff and volunteers that I met were...

Varied between professional and ghetto.

If this organization had 10 million bucks, it could...

Expand its services to ALL clients in need, not just the staff's "buddies" from the street. Seriously, add services. Add apartment. Improve nutrition. Get jail beds made of sand out of the women's dorm. Help people move on.

Ways to make it better...

I had left much earlier and had help doing so.

In my opinion, the biggest challenges facing this organization are...

Its overcrowding No TB tests when anyone comes in (threat) No nurse/dr. exam (MRSA and other diseases undetected on admission-threat to everyone. Dealing with money clearly and effectively.

One thing I'd also say is that...

I would spend a day as a "client" before working there or donating money and time. Staff often took home food donations meant for clients- also the nicer clothing items. One has to see it from the inside. The pamphlets are deceiving.

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2010

MY ROLE:
Client Served & tried to get a job and get out but housing too expensive in Norwalk.