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blaqueberry74

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Project Renewal, Inc.
September 17, 2013

New Providence women's shelter needs leadership ASAP... can never reach staff when needed they never return clients calls nor dose clients complaints get addressed within the last eighteen months they staff has been replaced from clinical on down to the PA's if some many people had to be fired why hasn't the leadership been replaced if so many staff was let go don't you think the negligence starts at the top correct that first. Kitchen help when I say all are alcoholics they all come in drunk except the new worker Patrick kitchen is not cleaned nor is food handled correctly.. clients be punished for standing up for their rights when the rules say its the clients right ..mail is interfered with meaning opened or help and made to be opened in front of case mangers. Case mangers refusal of pass for working clients because they don't give New Providence money orders but they do provide proof of savings . No meeting is being held for the clients to express themselves with the conditions of the shelter. No maintenance services on the weekends not sanitary so much more clients need help changes are in order how do staff go on so many three week vacations a year when they rarely are a work sounds like time being stolen donations have been stolen as well staff member stole a clients five hundred dollar phone ..staff getting clients pregnant investigation needed asap

Ways to make it better...

If I had to make changes to this organization, I would...

Change the directors shelter director, clinical director and operations .I would also make sure new employees are trained properly a menu in placed for kitchen along with recipes for food preparation they are given a menu with no directions food looks like slop..recreational department needs a budget they don't get funding for what's needed some clients use money from their own pockets to help .in need of a new television and DVD player the back cafeteria has a flat screen

More feedback

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2013

MY ROLE:
Client Served