My Nonprofit Reviews
Review for Adopt A Family of Marin, San Rafael, CA, USA
I think it's funny how all of the good reviews are from people who work there... I am an actual client served and I use the term "served" very loosely. I went to adopt a family of marin back in May 2013 hoping to recieve deposit assistance and was assured I would receive help but when I got there it was a totally different story. I was turned away once I got there and their reason was supposedly because I was in a transitional housing program and they would only be able to help me with a deposit once I move to permanent housing. I was so dissapointed because I didn't expect that at all. I had walked there with my toddler and I was in my second trimester of pregnancy and it was very hot that day so after I left the office I felt very taken advantage of in the sense that they had all of my personal information(two children, pregnant, $638.00 monthy income from calworks, pge bill, cell phone bill, student loan bill) and would not take me out of their database as a client because they didnt in fact help me financially. I feel like they kept it just to make it seem like they helped someone in need because it looks good in their stats. To be fair I guess I didnt leave completely empty handed. I was offered a $25 food card from Safeway but the catch was I had to walk all the way back to the office seeing as how I had already left because they told me they couldn't help me but in order to get the gift card I had to wait an hour and a half for them to do the paper work?!?!?!? No bueno! I asked if It could be mailed to me because It was extremely hot, my one year old was very tired and I was very pregnant, exhausted and emotionally distressed and I was told no again... I basically had to walk back up there another day and retrieve the $25 gift card which I appreciate but it was so inconvenient and I thought it was a little silly that this organization that cares so much couldn't accommodate me. Anyway, I'm writing this review because after speaking with a few people I come to find that I am not the only one who feels like this place isn't what others make it appear to be. Ive contacted AAF twice since this fiasco and I did get help on the one occasion with toiletries but I don't feel like this agency is the "go to" place for people in need because some of the staff are rude and the director...let's just say she isn't very pleasant to speak with on the telephone, I think her name is Cam or Pam or something I don't know. I do not plan to call adopt a family for anything anymore because even though I'm poor I don't have to put up with people treating me poorly.
If I had to make changes to this organization, I would...
Hire people who are truly compassionate, are empathetic and love what they do. Create a form that asking clients about their experience with the organization and ask for honest feedback. Make it easier to reach staff over the phone. why can't there be someone answering phones during working hrs to take help request for immediate needs such as diaper request. If a client needs help with diapers they shouldn't have to leave a msg on the phone and wait 3 days for a call back, diapers go fast!
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Hi Lizza, Thank you for your honest feedback. We are very sorry that your experience at AAF wasn't positive. We invite you to get back in contact with us so we can have a more in-depth conversation. Best wishes, Adopt A Family