September 13, 2013
Hi. My name is Robert Hinton. I am 39 and am a disabled firefighter/emt. I have been sick with a rare disease called Reflex Sympathetic Dystrophy(RSD) since 2005 . It is a disease which causes my nervous system to attack itself, causing my body to feel like it's being burned by fire. Since it's so rare my closest treatment location is Philadelphia. I live in Rhode Island which makes travel except by air impossible. Patient Airlift Services (PALS), has been there to help me over and over flying me and sometimes my family over 25 times for treatment since 2010 and continue. The pilot's and staff have become part of my family, always being there with love and support. I can't express in words what this organization means to me. Love, Love ...Love that's what they provide to me every time I call. Being sick is difficult enough for me knowing that Patient Airlift Services is there is my miracle from heaven.
Ways to make it better...
If I had to make changes to this organization, I would...
Do nothing. It has the best people working there.
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MY ROLE:Client Served