Ways to make it better...
If I had to make changes to this organization, I would...
Give schedules out prior boarding the trip and booking a flight past a certain time when it could've been made earlier (taking us to the airport at 7:30AM but telling us to book the flight after 1:00PM--hours spent waiting at the airport).
How would you describe the help you got from this organization?
How likely are you to recommend this organization to a friend?
How do you feel you were treated by this organization?
When was your last experience with this nonprofit?