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YMCA of Knox County
June 26, 2013

Rates are high and hours are horrible for the price. As a college student I am only back in town for the summer and the Knox County YMCA charges an upfront new member fee of $60 every time I return since I have not had active membership throughout the year, added onto the cost of membership for the couple summer months. They also have flyers inside boasting they support the troops but offer no military benefits or special rates, other than a discounted rate for Active Duty soldiers who are on their 2 week leave from a tour of duty. 2 weeks. Other reserve and National Guard members in the area receive nothing and go through the same training and deployments as our Active Duty brothers and sisters. Left the Y and switched to a 24 hour gym with military rates, no new member fee, and a better atmosphere.

Ways to make it better...

If I had to make changes to this organization, I would...

Extend hours, offer discounted rates for returning college students, military, both active duty soldiers and reserve/National Guard soldiers, and drop the new member fee for both.

More feedback

How would you describe the help you got from this organization?

Some

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2013

MY ROLE:
Client Served