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American National Red Cross
May 23, 2013

I am a Red Cross volunteer in New York City. Volunteers and staff responders go to _every_ residential fire in New York City and surrounding areas. I personally have responded to as many as four in a 12-hour period.

The vast majority of the thousands of the local events never make the news, and no one notices--except for the families we help. The people are often working poor, have no other resources, and aren't "telegenic" enough to attract the attention of media or celebrities.

No, the organization isn't perfect. Yes, there are screwups. But 24 hours a day, 7 days a week, 365 days a year, we are out responding to disasters, and are often greeted with "I didn't know the Red Cross does this."

We are there, despite everything.

Ways to make it better...

If I had to make changes to this organization, I would...

Allocate more money to better technology, and communicate the meaning of "overhead" to donors.

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Quite well

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