March 7, 2013
CancerCare is dedicated to ensuring that all people who contact us receive our services. As a national organization, we make every effort to accommodate everyone in a timely manner, as we did in this case. Our experts – professional oncology social workers – conduct an assessment of every individual seeking counseling in order to direct them to the most appropriate counseling method. Everyone deemed appropriate for a support group is assigned to one. Our website clearly states the waiting period as 5-7 business days. While results of the assessment process may sometimes not meet a person’s expectation, this process is clinical best practice.
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