Adopted "Coffee" 9 month old cat, a Hurricane Sandy rescue Feb 1 2013. The staff could not have been more helpful or friendly. The adoption counselor, a volunteer, was so thorough and personable. I really knew she was interested in matching me with the right cat. One thing I noticed was how pleasant and friendly the staff were with each other. Obviously they enjoy working together and that makes for a much more pleasant experience. The space itself if wonderful- big, clean and, as the volunteer said, a wonderful home for all the animals.