February 1, 2013
My aunt has had the priviledge of living at Island Shores for 19 months. This residence has been a God send for her and her family. She is in a safe pleasant environment, is well fed several times a day and has great staff who go above and beyond our expectations. Her room is cleaned daily and her linens changed weekly. The common areas are spacious and easy for those with walkers to navigate. The nstaff provides them with hours of socialization, arts and crafts, kareoke, bingo, travel discussions, movies, current events open forums, trips, etc. Community members provide them with religious services, medical care, beautician sevices, podiatry services and social services. They treat their residents like family. Unfortunately, she recently was evacuated due to super storm Sandy but once again the staff rose to the occasion . They sent us a weekly newletter with pictures so that we could see the progress made. They called and visited residents to help them feel connected. She missed her friends and the socialization but these newletters helped her feel connected. Today, she received a phone call telling her that she could reurn tomorrow. They are ready for her. Her window has been washed, rugs shampooed, linens changed and they are looking forward to her return. She's thrilled!
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MY ROLE:Client Served