This organization utilized an illegal contractor to do work in our home and when damage occurred, this nonprofit refused to reimburse us for our losses. They refuse to provide us with a copy of their complaint procedures and written forms. They refuse to provide us with their insurance carrier information and will not even release public information to us. They seem to be padding the hours worked by the contractor and fudging dates of service and completion. The nonprofit uses delay tactics in an effort to make the problem go away on its own without proper resolution. They seem to be discriminating against people who speak up against their shady business practices. Beware of this company and do not contribute to them until they complete an independent audit.