December 6, 2012
Today I had an appointment at the MCDC in Charlotte. I can only say positive things about the clinic. We are so grateful to have this clinic! Today Dr. Kevin and hygentist Amanda were amazing. I told them when I left, that I think it was the first time I ever had a "good time" at the dentist office. Amanda greeted me at the front waiting area with a warm smile and put me at ease right away. Dr. Kevin had great chairside manor and made sure I was comfortable the entire time. The attention to detail was obvious the entire time. What great teamwork as well. I noticed Amanda anticipated Dr. Kevin's needs and he made sure to thank her for handing him exactly what he needed. I don't think there was a time he forgot to ask please either; if there was something else he requested.There were also other employees that I saw interacting in a very positive/helpful way with each other. All of this may seem simple in nature but to me it made a huge differance to how my day started. Thank you for the friendly, prompt and kind service! It is people like Dr. Kevin and Amanda who belong in healthcare and make a big differance in small ways!
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MY ROLE:Client Served