I've worked in the medical field for 26 years as an office manager for Dr. Irving A. Ratner, Pediatric Surgeon. What a privilege that was to work for such a respected, great physician. Since his passing, The Patient Institute was founded in his memory. He was the first Pediatric Surgeon to practice in South Texas and I will always admire the love and dedication he had for his hard work and always putting the patient first. Over the years, I have learned so much about the difficulties patients and their families face with the healthcare system. The Patient Institute is an excellent resource in guiding patients and their families through the healthcare system.