While my grandfather was in palliative care at Kaiser Permanente in Santa Clara, CA, my whole family found a warm welcome at JW House. This is a wonderful place on the hospital's campus - but it is an independent nonprofit - that welcomes families who need a bedroom to stay overnight, a tasty meal or snack, or just a comfy place to relax outside of the hospital for a short while. It was particularly helpful to my younger sisters, who were uncomfortable inside the hospital. We could all gather in the living room at JW House, which feels just like someone's friendly neighborhood home, and play a game, color, read, or just take some deep breaths together. The staff and volunteers at JW House were incredible. Their big hearts and generous spirits really make the place very special. This is an incredible oasis that is there when patients and families need comfort.