November 14, 2012
Poor communication from staff to parents. Breakfast is supposed to be served till 9 am to the kids and there were instances where I would find out my child didnt eat, despite the fact that I had her at school before 9. This organization has a lot of staff whose children attend the program. The staff kids are clearly favored over the other children. I feel there was a conflict of interest when my child and one of the coordinator's of the youth program's daughter had a conflict and the person who handled it was the mom of the child my daughter wasn't getting along with. When I asked her about what happened, she didn't seem to take my concern seriously at all, and was more concerned about checking in with her older daughter about her school day. The lack of respect I received as a concerned parent was insulting. Like I said, her being involved as a staff, being that her daughter was involved, was very k appropriate. Lastly, my final issue that ultimately caused me to unenroll my child from the program was when my 5 year old was left at school without her scheduled ride picking her up. I had been trusting my child to be in the care of these people, yet they weren't dependable for a ride after school as it had been arranged. I didn't receive the slightest apology when the matter was brought to the staffs attention, till I informed them that my daughter would no longer be enrolled in their program. At that time, I received an apology that happened too late. This organization says they are about nurturing children, but its not the feel that was given.
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MY ROLE:Client Served