November 13, 2012
My husband and I went to Homeward Pet looking for a feline companion for our 1.5 year old kitty, whom we'd adopted from a different shelter. That shelter had an "average" experience - a staff that's helpful but not necessarily friendly, and knowledgeable but not big on guiding adopters to the perfect pet - sort of what I expected when visiting a shelter. When we were greeted by a volunteer the moment we walked in Homeward Pet's doors, I realized we were not going to get the "typical" shelter experience. Within a few minutes, we had the necessary introduction paperwork that allowed us to describe the type of pet we were looking for and explain that we had a cat at home. Before we could even finish the paperwork, an adaption adviser introduced herself and worked exclusively with us for almost 2 hours, even when another family came in looking to adopt, to help us meet all the potential kitty candidates and listened as we described our resident cat and our lifestyle to make sure our new kitty would be a perfect match. She even talked us through the best way to introduce two cats. I was floored by the amazing staff and volunteers; while we were there, some volunteers were cleaning the cat rooms and playing with the cats and these volunteers were not afraid to let us know what they had noticed about the cats we were looking at. We brought our 7 month old kitten home about 3 weeks ago, and thanks to all the guidance from Homeward Pet staff and volunteers, our kitties have adjusted to each other wonderfully and are now residing happily together. I'd like to mention the facilities - everything is clean, the litter doesn't smell, the environment is calm, the cats each have their own enrichment toys in their rooms, and Homeward Pet keeps its adoptable dogs far enough away from the cat room that you can't hear the dogs barking. My husband and I were very impressed with Homeward Pet; we'll definitely visit Homeward Pet first if we ever look to adopt again and I have already recommended Homeward Pet to several of my friends who are looking for new furry family members.
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MY ROLE:Client Served