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Rosemary W

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ACTION FOR OLDER PERSONS, INC.
September 27, 2012

I have been an Action for Older Persons since 1996 as a New York state Certified Long Term Care volunteer Ombudsman. Through the years I have spend a few hours a week visiting and advocating for residents in our local long term nursing home care facilities, Assisted Living, Elder Care Family Homes and currently residents in the Enriched Housing living in senior housing apartment buildings.
Through, the years I have seen the AOP Ombudsman grow and expand to having an Ombudsman assign to each of the different facilities. As a person, who has to use a cane to get around, due to an accident approximately 20 years ago due to a shattered tibia in my right leg along with the main legement connecting the knee to the rest of the right leg, having to be resewed together. Spending two years in a wheelchair I can understand how difficult it can be, when life throws you a curve and you are no longer able to do what you have been doing everyday.
A lot of problems have been resolved, some may seem small but by nipping it while small, the ombudsman has been able to have it resolved at an early stage been able to prevent it from developing into a major problem. Keeping the Communication line open between residents, resident families and facility staff is very important. When the lines have become strained or cut down completely, the Ombudsman as a mediator, however with the understanding the Ombudsman is still advocating for the resident, can assist in keeping the communication lines open between the residents, resident families and facility staff. One thing all agree despite their differences, their shared goal is to have a resident that feels they are getting their needed care, while preserving their dignity and rights as a resident of the facility.
During the 2006 and recent September 6, 2011 floods in our area some of the nursing homes had to be evacuated. Ombudsman made sure that residents of their facilities that were evacuated, were still getting their reasonable needs met. It was a difficult time for both staff and residents. As residents were having to adapt to being transferred to different locations. Through the years from time to time, I have attended some of the AOP Volunteer HiCap program training sessions. This is a valuable AOP program that provides counselors, trained in the different insurance programs available in the area. They assist senior citizens as to which particular insurance programs can meet their needs.
In 2010, I added volunteering in the AOP Elder Friendly Program, evaluating local businesses as to their meeting the needs of Elder customers in our area.
AOP also has a program that tutors seniors in operating their computers along with digital cameras and other popular electronic gadgets.
At their State Street in Binghamton, New York office they have a resource library with all sorts of books and information relating to the needs of senior citizens. Their Broome County Elder Services Guide Book is an excellent resource source that I highly recommend. It is a valuable guide to all the programs and services available in the Broome County area, including needed contact information.
I guess by now you have the message that I’m proud to be a AOP volunteer and through the years I have recommended others to volunteer in assisting the AOP staff so that they can continue to provide these valuable community services. IF you can’t donate time, then donate funds. Most AOP services are free covered by state and federal funds. However, due to the effects of the economy, cuts are being made and AOP have been affected through these cuts. AOP staff struggle with volunteers to continue to provide these programs to the Broome and surrounding counties, such as Delaware County. Rosemary W

More feedback

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2012

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

MY ROLE:
Volunteer