August 21, 2012
I have been a client for many years. I have seen this organization go steadily down the tube. The staff are rude, and incompetent, knowing nothing about individual cases. They tend to forward calls to someone else and no one seems to know what they are doing. They have put me and my children in uncomfortable situations with my ex-spouse, who is the reason we are there. They are supposed to provide a safe place, but they do not monitor the parking lot and caontinually mix up arrival/visit times. I ahve tried many times to contact the directors, but they are never there. EVER. I have been told they would get back to me, but I have never gotten through to a director, despite leaving messages and voicemails. The only reason I continue to use their services is because i was ordered by a judge to. if i could, I would switch services to Family Service Association, whom I know to be more professional, but I cannot.
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MY ROLE:Client Served