July 12, 2012
Ocna's customer service is horrible. If you call, there's rarely anyone to answer other than interns, who don't know enough to answer the questions. It also takes a long time to receive a gift acknowledgement. Ocna obviously funds the salaries of the higher level staff, and seems to hire all interns as staff....so I wonder how my donations are being used.
More feedback
Was your donation impactful?
Likely
How likely is it that you would recommend that a friend donate to this group?
No
How likely are you to donate to this group again?
No
When was your last experience with this nonprofit?
2012
MY ROLE:
Donor
Review from CharityNavigator