July 3, 2012
This facility is by far the worst recovery program I have ever experienced. Although I was in network with my insurance, I was required to pay full price instead of my co-pay. To this day, every statement I get from this facility is incorrect, and is even addressed to the wrong person. I have received receipts with credit card numbers I do not own and I have received statements that have incorrect payment amounts (thank god I kept my receipts). Although recovery facilities are required by law to display their policy and procedures manual to the general public, I was denied access to this document upon request and was told to give a written request to their lawyer. When I asked for their lawyers information, they failed to provide me with it. Despite all of these book keeping and financial issues, I found the staff to be very hostile and to treat their clients like criminals. I have witnessed my fellow clients be threatened to put their cell phones away, and have been subjected to group ridicule in which the group host did nothing to stop. Most of the people that host the group sessions are ex drug addicts, with no formal psychology training, only training in drug abuse. It is apparent that they are under-qualified for treating a problem as complex as addiction. Upon my intake, I was never given a clear date of completion, nor terms of completion. I was simply told to keep going until they determined I was "cured". After several months of "treatment", I found myself watching the same out-dated anti-drug movie from the 70s, over and over and over again. For the majority of us, this place is not conducive for a recovery environment, however, I can't speak for everyone. The whole atmosphere there is more of a punitive and intimidating environment rather than one of true support and care.
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MY ROLE:Client Served