3for5 cares deeply about the cause of giving people in the developing world clean water and engaging community to help do so. As one can see on their Get Satisfaction page (https://getsatisfaction.com/3for5), we respond in a timely manner to all concerns, questions, and suggestions and welcome people contacting them. All contact is initiated through their Feedback/Contact Us links that go directly to 3for5's Get Satisfaction page. Perhaps the discouraged user used an incorrect email address or phone number? Please try again and use either of the links (the "Feedback" tab on the right side of the home page) or the "Contact us" link at the bottom of 3for5.org to contact us. Thank you!