May 23, 2012
Let me begin by saying that we are so appreciative and thankful for Miracle Flights for Kids. They have flown us 3 years in a row for our daughter's outpatient appointment to Cincinnati Children's Hospital and it has been such a blessing. We just traveled in the beginning of May and unfortunately had a rough experience. Miracle Flights booked us a flight from Tampa (our home town) to Denver, CO and then on to Dayton, OH. I was concerned because our layover in Denver was only 30 minutes, which didn't leave much time for catching another flight. Of course, our flight out of Tampa was delayed for maintenance issues and we were late arriving in Denver, which caused us to miss our connecting flight. The most unfortunate part was that Frontier Airlines didn't offer any additional flights to OH until late the next afternoon, but our daughter's appointment was at 2PM. The airline 'customer service' counter said there was nothing they could do to get us to OH on time and they were extremely rude to our family. Once we explained our situation and our daughter's medical condition, they accomodated us by booking us tickets on another airline and flew us from Denver to Miami and then from Miami straight into Cincinnati. This caused a lot of stress for our family...we were in airports and on planes for well over 24-hours straight, which was really difficult on our 2-year old daughter. We unfortunately did not make it to Cincinnati in time for our appointment, but we were very lucky that the doctors at the hospital were understanding and kept the clinic open until after 6PM for our visit. During this process, our luggage was lost and all of our hotel accomodations had to be canceled (since we were originally flying into Dayton and then it changed to Cincinnati at the last minute.) We were disshoveled during our daughter's appointment and that made it a lot more difficult and stressful. Everything ended up working out and our luggage was brought to the hospital and we had a wonderful rest of our stay in Cincinnati. This annual visit is always overwhelming and difficult for our family, which is why I try to have as much as I can planned and organized. Missing our connecting flight made all this spiral out of control and caused a lot of unnecessary stress for us. As I mentioned earlier, we are so very grateful for Miracle Flights and all they have done for us. We hope that, by sharing our story, Miracle Flights will not schedule anymore connecting flights for families that are so close and can potentially be missed from even a minor delay. It's important to remember that families traveling for medical reasons are already under a lot of stress as is, so making the proper accomodations to ensure that they arrive on time for their appointments should be a top priority.
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