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stormyalchemist

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HUMANE SOCIETY OF NEW YORK
April 30, 2012

They made me wait over half an hour for each of my rabbits when I had them spayed. When I spoke to the doctor about whether the pain meds were included in the cost of the spay at the initial check-up I was told yes and when I picked up my first rabbit from getting spayed I got told that it was extra. When I brought my last rabbit in to be spayed, which all of the procedures were paid in full before the date of service, they tried to tell me that I owed money because the procedure is $115, not $100. That afternoon when I went to get my youngest, I was told that the vet needed to move my bunny's intestines to spay her because her uterus was underdeveloped. I had told the vet when he scheduled her spaying she would only be 19 weeks old by the day of the surgery. Then when I tried to actually get her so I can leave it took a very long time. When I asked where she was, I was told first, that they were "looking for her", then I was given the excuse that pick-up for surgery is always busy and takes a few minutes. I waited over twenty minutes. Finally, when I got home I found there was bandaging around my rabbit's back leg. When I called them, they essentially told me, oops, they must have forgotten to remove that when the catheter was removed, if there is no infection she's fine. I had to cut the bandaging out of her fur because it was so stuck to her that not even water was loosening it! My rabbit will not let me touch her now because I hurt her and restrained her trying to get the bandaging off!

More feedback

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

MY ROLE:
Client Served

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