February 26, 2012
I have been sponsoring various "sisters" over the past few years for $27 per month. I am about to cancel my monthly sponsorships for the following 2 reasons. First, I used to be able to access their website and have had recent problems with accessing their website with no solution. I've called their D.C. offices and spoken to staff over the phone who vow to help but then never solve the problem. Second, all of a sudden my credit card charges boost to $30 per month without my knowledge. The staff member politely stated that when I agreed to the Terms and Conditions clause on signing up as a sponsor, I agreed to gradual increases as necessary, and they will make reasonable effort to notify me of those intended increases. This is shady. I donate to other causes and have a limit to what I want to contribute to this organization. Their reasonable attempt to notify me is QUESTIONABLE. They are highly disorganized in their offices, unable to solve basic access problems to their website, and give you the run around when on the phone while not helping to solve your problems. I've never been critical of a non-profit before...this is so unnecessary. Once you lose a donor I am sure that they will never return.
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