February 23, 2012
I love the idea of sponsoring a woman, but, with Women for Women, there isn't much difference between sponsoring a woman and giving a donation to the organization. The customer service is surprisingly horrible. They seem to disregard small donors like those who would sponsor a woman. I have had absolutely no communication except that they received payment in the first 5 months of signing up. I sponsored a woman years ago and stopped because of slow responses. I decided to try again and the customer service has gotten even worse. When I tried to cancel my account, I called, spoke to someone who was very nice and then received a confirmation email that my payment has been received. Calling again, I've been put on hold for over a half hour. It seems they rely on large funders, which is great for them. If the work that they claim to do is real, they are amazing. However, it feels that they disregard/disrespect people who make small donations. I was happy to hear that the woman I sponsor should not be affected if I pull out. It seems they don't need my donation at all. Has the sponsorship just become a marketing tool? It should be eliminated from their website.
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When was your last experience with this nonprofit?