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Don_4

127 profile views
1 reviews

Review for Wounded Warrior Project, Jacksonville, FL, USA

Rating: 1 stars  

Very disappointed in donor stewardship shown thus far. WWP must be receiving so many donations that they don't feel the need to thank donors or confirm gifts. As the Executive Director of a non-profit, I know the importance of confirming the receipt of gifts and thanking donors in a timely manner. (We get out confirmations and thank yous within 24 hours of the gift.) WWP is a great cause, great advertising campaign, but very poor follow through with donors. Have called numerous times to speak with a representative to confirm my gift. My call was continually referred to "Donor Services," where I was given the "privilege" of leaving a voice mail for someone to return my call within "two days." Still have not heard from anyone. I will be canceling my monthly contribution. Sorry.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2012

Role:  Donor