February 21, 2012
Very disappointed in donor stewardship shown thus far. WWP must be receiving so many donations that they don't feel the need to thank donors or confirm gifts. As the Executive Director of a non-profit, I know the importance of confirming the receipt of gifts and thanking donors in a timely manner. (We get out confirmations and thank yous within 24 hours of the gift.) WWP is a great cause, great advertising campaign, but very poor follow through with donors. Have called numerous times to speak with a representative to confirm my gift. My call was continually referred to "Donor Services," where I was given the "privilege" of leaving a voice mail for someone to return my call within "two days." Still have not heard from anyone. I will be canceling my monthly contribution. Sorry.
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