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Donna21

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SECOND CHANCE ANIMAL SHELTER INC
January 11, 2012

I dealt with SCAS twice and was extremely disappointed. In September 2010, I adopted a 3-5 yo male black lab mix. First, I was told by the office manager that the dog was ready to go "home". I then received a call saying the dog needed further medical work--but unknown cause. The dog was diagnosed with a yeast infection in both ears by my vet. The dog died two weeks ago-he had leukemia. When I emailed the director, she said she never heard of canine leukemia (?!). I sent a memorial in for the dog the night of his death--still waiting for it to be posted on the web site. First, I get an email they can't see the picture, then they can "read" it. Finally, they tell me to send the memorial in rich text format. However, they didn't tell me that I had to "update" my application until the last email which I received on a Friday night. When I went to the shelter with my 13-1/2 yo female spaniel mix to adopt her another dog on Saturday, I was told I could not take the dog I wanted-I would have to pick him up Monday 10-1 because no one could perform the vet check on Saturday. I was not willing to lose additional wages because of this pick-up time. The inventory of dogs was slim and the only small dog I could find was a 3 yo old male who had been neutered (3) days before. The dog had matted dried fecal matter all over his rump. I had to ask the staff to put something on the dog to transport him. I returned home without the dog and emailed to complain. I was told by the director that the "update" was a vet check. I told her that I would take the dog only if I could pick him up next Saturday so I would have time to adjust the dog to his new home and my other dog. The director would not make that decision. The director's excuses why the dog had matted dried fecal matter on its rump were weak and ridiculous. The dog should have been kept cleaner. For the record, I had a 16 yo male yellow lab mix (died 2010), a 14 yo female spaniel mix (died 2009), and my other 13-1/2 yo spaniel mix, all puppies, that I had neutered and spayed. Additionally, I know someone who adopted a dog from SCAS. Within a few months, the dog was run over by a car and killed. The town did have a "leash" law. SCAS allowed that family to adopt another dog with no application "update". I guess it's not important that adopters obey the laws meant to protect the animals. I've always wanted to adopt a dog versus buying a puppy from a breeder. However, my last experience with SCAS pushed me toward buying a puppy from a breeder. SCAS is not a great non-profit--not by a long shot!

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How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

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Client Served