December 14, 2011
As a regular user of the pool (and a donor), I'm very disappointed in the quality of the experience lately. My husband and I (try to) lap swim twice a week. I have not kept count of how many times the pool has been closed due to a problem with the bromine level, but it is not uncommon. We call ahead to see if the pool is open, but the lifeguards (whom I realize have other responsibilities) do not always answer the phone. Yesterday, for the first time, we were asked to get out of the pool in the middle of our swim due to a problem with the bromine level. The locker/shower room is a wonderful convenience, but while the men's showers have warm (sometimes too hot) water, the women's showers are ice cold most of the time. Taking a shower in the summer isn't too bad but in the winter, it is a very painful experience. I have discussed this with three different employees at three different times, but the problem has only gotten worse. I was told to use one of the two family shower rooms (which have warm water) but these are not always available. These problems have increased in the last few months. One final issue is that we had been swimming regularly for over a year before anyone bothered to tell us that we could buy a discount card (20 swims for $15). We had been paying $2 each every time we used the pool. The Jones Center is a generous, unique gift to the community, which I greatly appreciate. However, if the situation with the pool continues to deteriorate, I will have to stop patronizing it.
How would you describe the help you got from this organization?
How likely are you to recommend this organization to a friend?
How do you feel you were treated by this organization?
When was your last experience with this nonprofit?
MY ROLE:Client Served