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John48

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1 reviews

Review for Desert AIDS Project, Palm Springs, CA, USA

Rating: 1 stars  

The DAP rests on it's laurels. Over the last 10 years, the quality of their services have slid precipitously. Granted, budget constraints have hit hard. However, staff routinely, are not up on the latest programs and funding issues impacting wrap around HIV care. They have abandoned their relationship with what was supposed to be a susbidized NP housing complex for AIDS / HIV + community off their parking lot, which now regularly denies POZ folks on income. The quality of their medical care is questionable... clients complain the doctor and staff will not spend time explaining their labs Their staff no nothing about new insurance options for those with some income who have lost their insurance. You either have had to hit the bottom to get baseline help or stand on your head. The Board appears to have never undergone a self-evaluation (a good np should do this at least every 5 years and is filled with glam folks who like to feel good) and I do not know of a single meaningful independent service audit / survey of clients. They are out of touch, often antagonistic. They have no effective ongoing communication strategy to engage their clients. It's random, often last minute and poor. Fellow clients have indicated they fear if they complain to loudly, they will be targeted for cut backs in services. People use DAP now for free labs, baseline care, and Food subsidy cards and gas cards. That's largely it for the vast majority.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2011

How did you find this group?

Sadly, they are just about the only HIV / AIDS services group in the Desert. What was conceived as efficient one stop shopping has become shoddy, lax and lacking

What, if any, change in your life has this group encouraged?

To return to NP Leadership position for advocacy of effective health care delivery and effective leadership in our LGBT community. What I found here was WOEFULLY lacking

Role:  Client Served