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JONES CENTER FOR FAMILIES INC
November 29, 2011

I was reffered to the Jones center by a friend. I was planning my baby`s 1st year birthday and apparently the jones center was perfect. so i called and spoke to the scheduling assistant (Lizbeth Ponce). Who helped me reschedule for a larger room that same day. But unfortunately for me, she mis informed me, or should i say, did not inform me that i had to pay 8 days after the scheduling. 4 days before my babys birthday party i called to pay the reservaton, but my room had been given to someone else (i again spoke to Lizbeth). When i asked for an explanation of why she had not mentioned the payment required within 8 days, she only said " WELL, I THOUGHT YOU KNEW OUR RULES".
So , today 11/29/2011, i have emailed and left a voicemessage to the Coordinater and the Recreation manager. But had no Response!.. We will see if they do call.

But i would recommend that if anyone planning anything at the jones center, from a small event to a large one. Please, make sure you speak to someone who treats you well.

More feedback

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2011

MY ROLE:
Client Served

Review from Guidestar