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North Shore Animal League America , Inc.
November 2, 2011

As a former employee of NSALA, I've seen the good, the bad, and the ugly. I do believe that NSALA could be a truly fantastic organization, but unfortunately it's currently run by a group of administrators that could care less about the animals they claim to protect. There are many good people that work there and who take excellent care of the animals, but the management has some serious problems that do trickle down to the level of the animals. The Medical Center is a full animal hospital on site where any sick cats or dogs are hospitalized until healthy enough for adoption. This area of NSALA is absurdly understaffed, leaving a skeleton crew of good-hearted, hard-working employees with far too many responsibilities to be able to take good care of the sick animals. And unfortunately, due to the # of animals in any shelter that are in close contact with one another, it's inevitable that most dogs and cats coming through the shelter end up with at least a minor infectious disease, which leads to a very busy hospital. The people who run NSALA do not devote any amount of effort to fixing the huge problems in the medical center, presumably because adopters are restricted to the clean, well-staffed main "kennel" building and never set foot in the hospital area. No amount of protest from the staff regarding these problems gets through to the administrators of NSALA, and they would much rather fire someone who is a potential whistle-blower than actually deal with the problems at hand. Aside from the poorly managed medical center, NSALA also has a reputation for bad customer service that is well deserved. Until this organization is run by a different group of administrators who truly care about the mission statement of the organization and who can better distribute the millions of dollars they bring in every year and who can provide an appropriate level of respect for their animals, employees and clients, NSALA will continue to have an extremely high employee turnover rate and many unhappy clients. I witnessed a number of terrible things that happened to animals there that were a direct result of incompetent people were running the organization. If you want your donations to go toward helping animals, I urge you to do your research and find a different charity that truly stands by its mission statement.

The Great!

I've personally experienced the results of this organization in...

Adopted two pets from NSALA

Ways to make it better...

If I had to make changes to this organization, I would...

Require more transparency with regards to the inner-workings of the organization, add enough staff to take appropriate care of the animals in the shelter, improve human resources department to allow better communication between management and staff, and improve client relations so people will want to return to NSALA and recommend it to others.

More feedback

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

A lot

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2011

MY ROLE:
Professional with expertise in this field & Former employee.

Review from CharityNavigator