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unhappy customer

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Goodwill Industries of Central Arizona
September 30, 2011

Goodwill like most corporate entities has flaws. The one that stands out is the respect and recognition the employees receive from their direct supervisors. The Goodwill motto, "putting people to work" seems flawed as well. As a regular customer of the Scottsdale store on Weber and Scottsdale roads I recently have witnessed unfair treatment of the employees there by an assistant manager there. The demeaning and disrespectful attitude displayed by this woman towards her workers was uncalled for and has driven to refer my donations and purchases to a more people oriented second store. Most of the workers gain a special relationship with us regular customers and that is something management should appreciate rather than look down upon if the worker is temporarily taken from their production responsibilities. The nicest young man was recently terminated for standing up to the demeaning attitude he received from his production manager and have lost a regular long term customer as a result. Goodwill claims they are in business for people and our general good, this particular manager should be let go as well for her lack of commitment to the workers who make Goodwill what it once was. The overall direction this company is heading in it's retail division is one not so desired by people like me whom refrain from the average everyday retail shopping experience. I will miss the relationship I was once able to have with the Goodwill workers when they were 'permitted' to be happy and human. I will not shop where I am served by robotic like money driven corporate slaves. I encourage others to follow my lead as Goodwill can and will not continue to thrive without the support, donations and purchases of we the people.

MY ROLE:
General Member of the Public