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Doug Cheever

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CARE (Cooperative for Assistance and Relief Everywhere)
August 30, 2011

Last week we contacted CARE about the actions they are taking to improve their recent Charity Navigator ratings. CARE's response was quick and reassuring - and appears below. We plan to continue our long-term support of CARE since their efficiency is consistently 4 star and actions they have taken should help CARE regain a higher overall rating.

Response from CARE:

"Thank you for contacting CARE. Our current rating is impacted by having reduced revenue and program expenses due to two strategic decisions: to phase out monetization of food aid and to sell a microfinance institution. Our 2010 rating was affected by the fact that in the previous period we had higher revenue and expenses due to some extraordinary gifts and program expenses related to the Asian tsunami.

Aligning our programming with strategic development priorities can result in revenue and expense changes. And, like all international organizations, CARE experiences fluctuations in revenue and expense growth in response to global market forces.

It is important to remember that Charity Navigator's rating of CARE's operational efficiency consistently receives the highest possible rating, 4 stars. And CARE's excellence is recognized by accreditation from the Better Business Bureau and an A+ rating from the American Institute of Philanthropy.

Charity Navigator recognizes the limitations of its current system and is working with organizations, including CARE, to revise its system and determine new measures that will look not just at financial information but at a group's performance in relation to its objectives."

The Great!

I've personally experienced the results of this organization in...

A prompt, factual response to our request for how CARE's operations were being improved.

Ways to make it better...

If I had to make changes to this organization, I would...

Nothing to suggest at this time.

MY ROLE:
General Member of the Public & Asked CARE to clarify plans to improve their Charity Navigator rating.

Review from CharityNavigator