My Nonprofit Reviews
Greg3 email here
Review for Save the Children Federation, Inc., Fairfield, CT, USA
Five members of my family made one-time donations in memory of a loved one two years ago. SInce then we have ALL been inundated with STC mailings and emails despite numerous calls, letters, and emails from each one of us requesting that we be taken off their lists. It is a total waste of money that could be used to help children! It has changed the way I think of STC, and that's a shame.
I could not find an "unsubscribe" link on their website, nor is that an option to check on the printed donor forms. When I emailed (again) last year and requested to be taken off all lists, I got a response back that said I would receive (and I quote) "a reduction in volume of communications from us". That was a first - not "you have been unsubscribed from all communications from us". Reduction in volume? I have personally received 5 mailed solicitations in the last 4 weeks!
All 5 of us have tried repeatedly with no success to be removed.
It has gotten to the point that when any of us receives a solicitation from STC, we send emails to each other with the title "STC again". It has become a bad family joke. But it is really very, very sad when I think of the wasted cost.
I called again a while back and was transferred to someone who said STC gets calls like mine all the time. The person said it was an "executive decision" not to take names off, and also there are numerous non-integrated mailing lists and that's probably why we all get so many mailings. I said I keep sending back the donor form with "remove from all lists" written on it and the person said it won't do any good. I am not revealing gender here because I don't want anyone to get in trouble.
I've personally experienced the results of this organization in...
the unwanted, huge volume of solicitations from STC in spite of our repeated requests to be removed from all lists. Four other members of my family have had this experience too.
If I had to make changes to this organization, I would...
1. put an" unsubscribe" option on the website. 2. When someone calls, writes, or emails and asks to be taken off lists, DO IT! It violates direct marketing practices not to do so, and wastes valuable money that could go to the children. 3. Integrate the mailing lists so one request applies to all lists.