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Bret Parks

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Nature Conservancy, Inc.
July 10, 2011

Terrible customer service, and apalling lack of urgency. I have donated twice to The Nature Conservancy (TNC). The first time they charged my account twice and failed to correct the error until I had called a total of 4 times over 3 weeks. I had to literally harrass them until they did something about it.

The second time was about 5 weeks ago when I made a donation to "Save Coral Reef" for my wife's birthday. I made it well in advance hoping she would receive her gift pack and certificate in time. 2 weeks after her birthday, still nothing. I emailed TNC to let them know we had gotten nothing in the post. It took them a week just to respond to my email! When they finally did, they apologised and insisted they would immediately send out a new gift pack and certificate. It has now been 5 weeks since I made the donation. We have received ABSOLUTELY NOTHING. Disgraceful.

I will not be making any donations to this charity again, and will be sure to let other conservationists know of their incompetence and lack of customer care.

If you are considering of donating to this charity, do yourself a favour - pick another one instead.

The Great!

I've personally experienced the results of this organization in...

N/A

Ways to make it better...

If I had to make changes to this organization, I would...

1. Fire imcompetent employees. 2. Hire people with professionalism and a sense of urgency. 3. Stop paying the top guys a ridiculous $320,000 per year!

MY ROLE:
Donor & I donated twice.

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