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LTN9000

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Phoenix Gate Inc
June 12, 2011

I have worked as a counselor at Phoenix Gate and have observed the personal and professional way in which it is operated. I provided counseling and evaluation services, mainly for clients involved with the criminal justice system (probation & parole), in both individual and group settings. The support staff was excellent in assisting with the clients, staff, and the public. While all members of the staff exhibiting familiarization with their specialities, all very good with generalities with this type of work.
More room in the office would have been nice, along with audio visual equipment to assist in group sessions. More private area for individual counseling and evaluations. An area to write reports would have been good to have.
Cross training would help all members of the staff in case someone was unavailable. This would also help in not having to cancel sessions when a staff member could not make it to work.
I found Phoenix Gate to be a very relaxing but yet organized place in which to provide services.

The Great!

I've personally experienced the results of this organization in...

Comments made by participants and their families. One family member of a client expressed their gratefulness for the treatment that her nephew had received. I remember her stating, "that he is a changed person for the first time in years."

Ways to make it better...

If I had to make changes to this organization, I would...

Cross training, more automation (computer reports and audio visual equipment), and more room to provide services in.

More feedback

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

What is unique about this organization?

In the treatment of each person as a unique individual and on a personal level with professionalism.

When was your last experience with this nonprofit?

2006

MY ROLE:
Professional with expertise in this field & counseling & evaluations (psychiatric & vocational).