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Kelly L.

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1 reviews

Review for MERCY CORPS, Portland, OR, USA

Rating: 4 stars  

update 06/06/2011
Well, they got back sooner than I imagined (first workday).
I guess the customer service is good, though not up to date (cause it's not a click of a button thing).
anyhow, I would recommend this charity after they have the online account for monthly donors.
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Can't unsubscribe my auto monthly donation online.
I've signed up for the auto monthly donation for a while now, times are tough and I want to cancel it.
It's unpleasant to find out that I can't find a way to unsubscribe my auto donation.

I don't even have an account.
I checked my email box, they didn't even send me a confirmation for the subscription, nor an account.
I did get a confirmation for my one time donation the other time, but again, no account.

Isn't it standard to give your customer an account when they paid for something? Especially when you are automatically taking money from them each month.
It seems like they are trying to make it hard for people to unsubscribe.
I sent them an message about unsubscribing, hopefully they get back soon.

I do not recommend this charity.

Role:  Donor & donor.