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33 Reviews
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February 5, 2013

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February 5, 2013

My husband and I are disabled veterans and have tried getting the assistance of USA cares who have turned us both down as they said we did not qualify. I cannot understand how 2 combat veterans who are struggling due to job lay off and the other dealing with severe PTSD do not qualify. Basically the only way they will help you is if for some reason you didn't get paid by the army due to an error on their part and if you have been reimbursed which military eventually does you still do not qualify. I think someone should look into this charities finances and where the money is going because its a struggle to qualify for any kind of assistance with USA cares.

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Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2013

March 2, 2012

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Review from Guidestar
March 2, 2012

My Brother-in-law returned from serving his second tour in Iraq last year and was medically discharged. In addition to losing a hand, he suffered from PTSD. We contacted several organizations but without any luck. Finally, USA Cares stepped up and provided assistance while he was in treatment for PTSD. Their Staff was very helpful, returned calls, and gave us leads on another organization that also helped us. This has been a long ordeal, but our family is getting back to normal, thanks to USA Cares. God Bless!

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How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2011

October 23, 2011

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October 23, 2011

I visited the offices of USA Cares and saw firsthand the excellent services their staff provide to our soldiers and their families--especially providing assistance to wounded soldiers.

The Great!

I've personally experienced the results of this organization in...

I saw firthand how they assist military families.

Ways to make it better...

If I had to make changes to this organization, I would...

With more funding and staff, additional soldiers and their families could be assisted, especially wounded soldiers.

July 25, 2011

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July 25, 2011

Three years ago I was looking for a Military charity to become involved with. Fortunately General Colin Powell and Lt. Colonel Oliver North were in Louisville to speak during the springtime. I asked each of them seperately which organization I should try to get involved with. Both of these men immediately urged me to seek out USA Cares ,which is just 40 minutes from my home in Louisville. I solicited a few people I knew on the Board and within a year I was a Board member. I can say from first hand experience the Board and the staff exist to serve military families who are in financial crisis. Every effort is made to raise more and more money which will go to these deserving families. Of all the non-profits I have been involved with USA Cares is the most focused on executing their mission. It is truly a wonderful organization.

The Great!

I've personally experienced the results of this organization in...

I have seen the effect on the military families who we serve first hand. We have many, many military families who are grateful for our help in saving their home from foreclosure, putting food on their table, and keeping the electricity on.

Ways to make it better...

If I had to make changes to this organization, I would...

Add as many Board members as possible. Simply stated, more Board members represents more resources to help our military families.

April 18, 2011

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April 18, 2011

I have volunteered at USA Cares for over 1 1/2 years and I can not say enough about what a wonderful job they do to help military personnel and their families. The case workers treat every request with curtesy and with respect. The famiies that have been saved from eviction, foreclosure and quality of life issues are many. I am very proud to be associated with this Non-profit organization and the people who make such a difference in the lives of our military heros who have given so much for our Country.

The Great!

I've personally experienced the results of this organization in...

I have received numerous phone calls and emails from clients stating that USA Cares was there when no one else would assist them.

Ways to make it better...

If I had to make changes to this organization, I would...

I can think of nothing that I would change. Each person does their assigned tasks with professionalism and they work as a team to make the life of others better.

March 5, 2011

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Review from Guidestar
March 5, 2011

I want to say that I am very pleased to have recieved help from the USACares organization. It seems as though the Veteran Affairs has no respect for my service to this country. USACares helped me with getting my vehicle fixed. They have sent a credit card payment of 630.00 to Choice Transmissions to fix all four of my brakes and my hydrolics system. I had to call and call, and answer excorable questions about my health issues. I couldn't get the needed immediate assistance, having to get an estimate on what was needed to make my car safe. I had to borrow 60 dollars from a classmate to get the 630.00 allotted to me from the the organization.
I am thankful

Dennis Williams

The Great!

I've personally experienced the results of this organization in...

Sending a credit card payment to Choice Transmissions for 630.00 dollars

Ways to make it better...

If I had to make changes to this organization, I would...

Help More to individuals whose claims with Compensation and Pension Disability is pending. Have Veteran send proof of claim in process

More feedback...

How would you describe the help you got from this organization?

Some

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Okay

How did you find this group?

Coach Russ

What, if any, change in your life has this group encouraged?

To have personal information available electronically

When was your last experience with this nonprofit?

2011

February 8, 2011

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Review from Guidestar
February 8, 2011

I am a OIF/OEF veteran that is currently receiving treatment at the Dallas VA Medical Center for damage incurred while I was deployed, and USA Cares has come to my family's financial rescue. Leading up to my admital to the hospital, and during my stay, my wife and I have amassed a sizeable amount of debt because of my inability to work, and this lead to us having to triage our expenses to the bare minimum of rent and food. Because of this, we were unaible to make payments on our vehicle, and we were at the very brink of having it repossessed. I sought help at my VA, and I was directed to USA Cares. Within days, a patient advocate (Mr. Forest), was working on our behalf, and we were able to keep our car. Because of USA cares, my wife was able to keep her only means of transportation while I am receiving treatment, and her tears of sorrow turned to tears of joy. God bless you USA Cares. Thank you for helping an ailing veteran in his darkest hour.

-Misael Santos

The Great!

I've personally experienced the results of this organization in...

that my wife and I

Ways to make it better...

If I had to make changes to this organization, I would...

make sure that every single person involved with the organization is seen as a hero, and that Mr. Forest is commended for his patience, diligence, and support.

More feedback...

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Quite well

How did you find this group?

A true blessing/miracle.

What, if any, change in your life has this group encouraged?

To not lose hope in people, and that I need to give back by supporting other veterans in need.

When was your last experience with this nonprofit?

2011

February 7, 2011

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Review from Guidestar
February 7, 2011

This was the best experience that I have ever had with a charitable company. I felt horrible asking for the help, but my case was quickly processed and they made me feel wonderful. They really came through in the nick of time.

The Great!

I've personally experienced the results of this organization in...

Paid my electric and water bills.

Ways to make it better...

If I had to make changes to this organization, I would...

None

January 26, 2011

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Review from Guidestar
January 26, 2011

Thank you so much for helping my family. With no spare money as we are fixing to PCS in two days , helping us get our car fixed in a timely manner. The price to fix it would be even more expensive if it wouldn't have been fixed before we left. The process was smooth and easy. Helping my family like that there are no great words to express my gratitude. Thank you USA Cares for all your help especially Marlo :)

The Great!

I've personally experienced the results of this organization in...

in a timely manner

Ways to make it better...

If I had to make changes to this organization, I would...

None

January 19, 2011

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Review from Guidestar
January 19, 2011

I'll like to thank USA Cares for thier help in my time of need. My case worker Andrea was wonderful she helped me with the process and kept me informed with what was going on with my case. She made me feel as though I was recieving a helping hand and not a hand out. I'm really grateful for that and I can't wait to get back on my feet so I can help others like I was helped. I really have nothing but good things to say about this organization, God bless you all.

Thank you so much
lavella from wi

The Great!

I've personally experienced the results of this organization in...

look at the paragraph above

Ways to make it better...

If I had to make changes to this organization, I would...

None needed very professionally and they have a wonderful altitude towards people.

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