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28 Reviews
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January 14, 2014

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Review from Guidestar
January 14, 2014

I want to publicly thank USA Cares Inc for helping me and my two kids at a time we were struggling really bad. The Kroger gift cards, paying of my power bill, and paying of my rent helped me to maintain a stable home for my kids. A million thank yous are not enough, I am eternally grateful for your organization!

Ways to make it better...

If I had to make changes to this organization, I would...

Being able to give out Visa/Mastercard gift cards for incidentals purchases.

More feedback...

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

November 22, 2013
1 person found this review helpful

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November 22, 2013
1 person found this review helpful

Received a phone call and request for a donation. Latter I received a letter stating "
John was shot and hit by a 400-volt IED. " I am a 24 year retired military vet. I called McGuire AFB and spoke to Explosive Ordinance Disposal . I told the technician I have never herd of a 400 volt IED. He
confirmed that he and others have never heard of it either. He said that maybe it was a type-o. I said more then likely it was a SCAM-O. No money for them.. Give to the "Wounded warriors project"

MSgt Jerry C. DeMas USAF retired.

More feedback...

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A little

When was your last experience with this nonprofit?

2013

October 17, 2013

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1 previous review
December 2, 2009

USA CARES is an organization that serves many needs of post 9/11 veterans and their families. They offer financial assistance through grants, not loans. There are many services available to veterans a... more

October 17, 2013

I have been a volunteer since 2009 and I see, on a daily basis, the assistance this agency gives to Military Service members and veterans. USA Cares does not receive and federal or state monies and depends on donations from grateful Americans who appreciate the service of military men and women. Do to financial limitations, they are not able to help everyone who applies.

Ways to make it better...

If I had to make changes to this organization, I would...

none

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

December 2, 2009

USA CARES is an organization that serves many needs of post 9/11 veterans and their families. They offer financial assistance through grants, not loans. There are many services available to veterans and their families. The organization also provides much needed personal care items,boxer shorts and T-shirts for hospitalized veterans through the Operation Brave Boxer program,Lap Wraps for wounded veterans in wheel chairs through their Operation Lap Wrap program. This organization does much to help veterans and their families during difficult times. It has saved many families from being homeless. It lives up to its motto "A Hand Up not A Hand Out"

The Great!

I've personally experienced the results of this organization in...

reading letters from veterans and their families as well as individuals who donate items for the veterans. They are all very positive and show how much the services offered are appreciated. I have answered phone calls from veterans who need assistance.

Ways to make it better...

If I had to make changes to this organization, I would...

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

Being able to help service personnel and their families. It allows me to give something back to those who sacrifice daily to keep our Country free.

The kinds of staff and volunteers that I met were...

Professional, empathetic and dedicated to helping veterans and their families during difficult times.

If this organization had 10 million bucks, it could...

Help many more veterans and their families.

Ways to make it better...

I have only had good experiences since becoming a volunteer.

In my opinion, the biggest challenges facing this organization are...

Getting the information about the services offered to those in need. Often the individuals that need help do not find out about us until they are about to be evicted, utilities shut off or their food has run out.

One thing I'd also say is that...

This organization can always use more volunteers and I would like to tell those interested in volunteering that at the end of your day you cannot help but feel that you have made a difference in the lives of the people served.

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2009

June 10, 2013
1 person found this review helpful

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1 previous review
October 25, 2012

Their name is really ironic since they claim that they care. Im a vet who is about to get evicted and get put out in the street. They had claim that they had reviewed my case with me, which they didn'... more

June 10, 2013
1 person found this review helpful

These people had the nerve to send me a donation form. I had asked them for help previously and they had told me no. I truly believe that the 5 star reviews are bogus.

More feedback...

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2013

October 25, 2012

Their name is really ironic since they claim that they care. Im a vet who is about to get evicted and get put out in the street. They had claim that they had reviewed my case with me, which they didn't do. Basically, it was voicemail. They had left me a message to get in contact with them and I did call a few days later, only to receive a voicemail, which I had left. Then, a few hours later, the rep had left a voicemail stating that my situation doesn't fall under their "guidelines", but their email claimed that they are concerned and they would do their best to meet the needs of every service member or military family. So obviously in my case, they cannot help me. All I know is, I will not donate anything to this charity and will urge others not to do so.

More feedback...

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2012

March 19, 2013

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Review from Guidestar
March 19, 2013

When my son came back from Afghanistan, he got a great job offer in Kentucky. The problem was, he lived in north-eastern Pennsylvania. USA Cares paid some of his moving costs so he could afford to accept the job and move his household the 700 miles from Scranton, PA to Lexington, KY. Thanks, USA Cares!

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Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

February 5, 2013

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February 5, 2013

My husband and I are disabled veterans and have tried getting the assistance of USA cares who have turned us both down as they said we did not qualify. I cannot understand how 2 combat veterans who are struggling due to job lay off and the other dealing with severe PTSD do not qualify. Basically the only way they will help you is if for some reason you didn't get paid by the army due to an error on their part and if you have been reimbursed which military eventually does you still do not qualify. I think someone should look into this charities finances and where the money is going because its a struggle to qualify for any kind of assistance with USA cares.

More feedback...

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2013

March 2, 2012

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Review from Guidestar
March 2, 2012

My Brother-in-law returned from serving his second tour in Iraq last year and was medically discharged. In addition to losing a hand, he suffered from PTSD. We contacted several organizations but without any luck. Finally, USA Cares stepped up and provided assistance while he was in treatment for PTSD. Their Staff was very helpful, returned calls, and gave us leads on another organization that also helped us. This has been a long ordeal, but our family is getting back to normal, thanks to USA Cares. God Bless!

More feedback...

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2011

October 23, 2011

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October 23, 2011

I visited the offices of USA Cares and saw firsthand the excellent services their staff provide to our soldiers and their families--especially providing assistance to wounded soldiers.

The Great!

I've personally experienced the results of this organization in...

I saw firthand how they assist military families.

Ways to make it better...

If I had to make changes to this organization, I would...

With more funding and staff, additional soldiers and their families could be assisted, especially wounded soldiers.

July 25, 2011

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July 25, 2011

Three years ago I was looking for a Military charity to become involved with. Fortunately General Colin Powell and Lt. Colonel Oliver North were in Louisville to speak during the springtime. I asked each of them seperately which organization I should try to get involved with. Both of these men immediately urged me to seek out USA Cares ,which is just 40 minutes from my home in Louisville. I solicited a few people I knew on the Board and within a year I was a Board member. I can say from first hand experience the Board and the staff exist to serve military families who are in financial crisis. Every effort is made to raise more and more money which will go to these deserving families. Of all the non-profits I have been involved with USA Cares is the most focused on executing their mission. It is truly a wonderful organization.

The Great!

I've personally experienced the results of this organization in...

I have seen the effect on the military families who we serve first hand. We have many, many military families who are grateful for our help in saving their home from foreclosure, putting food on their table, and keeping the electricity on.

Ways to make it better...

If I had to make changes to this organization, I would...

Add as many Board members as possible. Simply stated, more Board members represents more resources to help our military families.

April 18, 2011

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April 18, 2011

I have volunteered at USA Cares for over 1 1/2 years and I can not say enough about what a wonderful job they do to help military personnel and their families. The case workers treat every request with curtesy and with respect. The famiies that have been saved from eviction, foreclosure and quality of life issues are many. I am very proud to be associated with this Non-profit organization and the people who make such a difference in the lives of our military heros who have given so much for our Country.

The Great!

I've personally experienced the results of this organization in...

I have received numerous phone calls and emails from clients stating that USA Cares was there when no one else would assist them.

Ways to make it better...

If I had to make changes to this organization, I would...

I can think of nothing that I would change. Each person does their assigned tasks with professionalism and they work as a team to make the life of others better.

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