United Service Organizations, Inc. (USO World Headquarters)

Rating: 2.6 stars   35 reviews

Issues:

Location: 2111 Wilson Blvd Suite 1200 Arlington VA 22201 USA

Mission:

The USO is a congressionally chartered, nonprofit organization, and is not a part of the federal government. Since 1941, the USO mission has remained the same: to provide morale, welfare and recreation-type services to service members and their families.


Programs: Historically, few events have left a more lasting emotional impression on service members and their families than USO celebrity entertainment tours.  Since the USO's inception in 1941, thousands of celebrities have boosted the morale of troops in times of peace and war.
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Community Reviews

Rating: 1 stars  

4 people found this review helpful


I am on small pension so try to choose my charitble giving very carefully. I HATE organiztions that dun me for more once they get my name ..
USO IS NOW ONE OF THOSE..
I mistakenly gave a small donation last spring to USO. They have since sent me 14 more requests for more money.. I think 12 of those had prestamped envelopes. (those are on my desk when I get enuff I'll send them back as a donation).. I WILL DO MORE GOOD by donating locally to friendship house .(which includes about 40% homeless veterans) A plus htere is they only run one drive a year staffed by volunteers.
USO hires a pr0fessional fund raising organization that takes a huge percentage of the donations..As of 2013 ,Charity Navigator report on USO show that the org. spent
23.1% on fund raising for a
0.23 efficiency rating.
So for a donation
$10.00 they spent $2.30 to get less than 3 cents back($0.023) the rest is eaten up by the fundraiser..

I can walk down the street and do more good for homeless veterans by handing out $10.00.
BTW I'm a veteran.
After a year in continuos combat I did get to see a USO show 40 miles back of combat zone - on my way home. I was almost not allowed to go because didn't have clean bdu. At the last minute someone found clean bdu for me.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2014

Was this review helpful? 
Rating: 2 stars  

4 people found this review helpful

My experience is the same as most of these other negative comments. I make a contribution to help the troops and then they spend 10x as much on constantly mailing me additional requests for money, plus 100 other charities are now doing it on top of everything.

Once I looked them up and saw what the leaders are getting compensated it kind of just made me sick. I know it is small as a % of assets, but it just tells me they are in the job for the money, not the cause. I'll find a smaller charity that supports our troops and needs me more without the abuse.

It feels so incredibly ungrateful to get asked to give more money so soon after making a contribution and so frequently thereafter.

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Rating: 5 stars  

The USO is THE best organization to help our Military men and women in countless ways while they serve our country at home and abroad. During the Holidays, the USO offers very special support to our troops serving so far from home. Please join me in supporting this team of special people who are dedicated to helping our troops in so many ways worldwide.

If I had to make changes to this organization, I would...

Get them more funding to help our soldiers globally.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

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Review from Guidestar
Rating: 1 stars  

5 people found this review helpful

I believe in taking care of our soldiers. I wish OBAMA would keep his word and bring them all home, so no more of our kids are killed, disabled. Once you donate monthly; they must sell your name, because you instantly start receiving requests for money. Up to 16 different directions were coming at me for donations. Once I made my monthly donation, within a week another request came in from USO. I finally stopped giving all together. The USO ruined my donating $250. monthly.

BUT PAYING SOMEONE $400, THOUSAND YEARLY, IS AWFUL AND DISGRACEFUL TO OUR Soldiers. SHAME ON YOU! !

If I had to make changes to this organization, I would...

Drop directors salaries down to $100 thousand. Give the money back to the boys where it belongs. Take care of those who have protected us like ABAMA SHOULD, but doesn't seem to want to. Stop demanding more funds from us who are willing to donate. You hit us up for more and more because you have passed our name around to others desiring funds within your Corporation. Until you have pushed us toooo far and force us NOT to DONATE, just to stop the insanity. THAT IS PURE STUPIDITY.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 2 stars  

15 people found this review helpful

Most of what I want to say repeats what other reviewers (like JlCasey123 2/26//13 and Susan Guenter 11/11/12) have already said. My latest mailing (probably the 3rd or 4th this year) says 90% of expenses are directed to support troops and their families; the remaining 10% to administration/fundraising. However, this is not true. Charity Navigator says 10.1% goes to administration while another 17.5% goes to fundraising. Finally, with net assets of 91 million, they are not exactly living from "paycheck to paycheck", or should I say "donation to donation".

When USO actually gets its program efficiency up to 90% (not the 72.4% they actually show) and are actually in need of my financial support, I will resume donating. Until then, I want to be taken off their mailing list

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2012

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Rating: 2 stars  

8 people found this review helpful

I made a donation in honor of a friend who is a soldier. Within weeks, I was getting solicitations from at least 6 other charities. I will not donate to them again.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 1 stars  

7 people found this review helpful

I received a request for donation from USO. The info they sent me stated that their fundraising+admin expense was 10%.
But when I double checked on Charity Navigator it showed that the USO spends 28% on fundraising +admin.
A very big discrepancy!

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Review from CharityNavigator
Rating: 1 stars  

3 people found this review helpful

I have contributed to the USO in the past but will not do so this year. In 2012 I received over 14 separate mailings asking for more donations despite specifically requesting that contact be made 1 time per year. Also the CEO salary seems excessive for a charitable organization

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 3 stars  

I donated on 8/30/2012 and was to receive a "spinal vet blanket" but never did. Is there a problem?George H. Ault 216-521-0646

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Likely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 1 stars  

6 people found this review helpful

Retired in 1969 and I know the USO put on shows over Seas some good some run of the mill. I will not donate when theCEO makes $477.736.00. They can keep their flag.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2011

Was this review helpful?