I'm an active dutie service member. I was flying through Charlotte, NC airport and went to the USO to drop my bags off to go grab a meal to eat. When I returened to retrieve my bags with all my belongings and to sit and rest for a few hours because my flight had been delayed, at 2002 in the evening, the USO had locked the doors and turned out all the lights... Every USO I've ever been to has been open 24 hours. Within 18 minutes 4 more services member had walked up and were also turned away because of the lack or professionalism. I'm glad they got to go home to their family's that night and have a good nights rest and be in company with loved once.. Thanks a lot USO North Carolina for supporting your troops only when it's convenient.
Writing as a CPA familar with Not-for-Profit accounting I know how challenging it is for an organization to present a really good picture of its financial situation. From my experience, the USO is better than most.
1. Mr. Sloan's salary is not outrageous; this is what top notch people are paid and the USO deserves a top notch executive.
2. The fund raising the USO reports excludes over $230 million(see BBB report) in donated materials and services including volunteer time, free space at various locations including airports, food, drinks, etc. Solicitaion of volunteers and donated materials takes work and is part of the fund raising expenses. If you exclude this then yes, the percent for fund raising and administration is 27%. if you include it, it is only 6.7% so which is really the correct ansewer? Arguably either number is right depending on what question you are trying to answer.
As the father of a serviceman deployed overseas, I know he always speaks highly of what the USO provides to him when he visits. Comfort and a little piece of home. Since no other organization I know provides the same service, I give even if it means 6.7 or 27 cents of every dollar is not for programs. Could they be more efficient, sure, but review other charities. I stick by my initial observation, they are better than most.
Review from CharityNavigator