United Service Organizations, Inc. (USO World Headquarters)

Rating: 2.6 stars   35 reviews

Issues:

Location: 2111 Wilson Blvd Suite 1200 Arlington VA 22201 USA

Mission:

The USO is a congressionally chartered, nonprofit organization, and is not a part of the federal government. Since 1941, the USO mission has remained the same: to provide morale, welfare and recreation-type services to service members and their families.


Programs: Historically, few events have left a more lasting emotional impression on service members and their families than USO celebrity entertainment tours.  Since the USO's inception in 1941, thousands of celebrities have boosted the morale of troops in times of peace and war.
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Community Reviews

Rating: 4 stars  

8 people found this review helpful

My active duty son has served 2 tours in Afghanistan and strongly encourages us to support the USO. He said they provide a great service to our GIs overseas as well as at airport locations in the U.S.

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 4 stars  

8 people found this review helpful

People need to stop judging an organization based on the CEO's salary. This is a 120 million dollar organization that only spend 10.1% (based on this site) on admin fee's. I can say as a Soldiers who has been deployed USO is always there providing Moral and Welfare for Soldiers. While i was in Iraq and KWT, the USO was always packed with Soldiers who were either calling home on the free phone (which i used myself in KWT) or enjoying the activities there in order to relax and relieve stress.

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2010

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Review from CharityNavigator
Rating: 1 stars  

7 people found this review helpful

I received a request for donation from USO. The info they sent me stated that their fundraising+admin expense was 10%.
But when I double checked on Charity Navigator it showed that the USO spends 28% on fundraising +admin.
A very big discrepancy!

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 1 stars  

3 people found this review helpful

I have contributed to the USO in the past but will not do so this year. In 2012 I received over 14 separate mailings asking for more donations despite specifically requesting that contact be made 1 time per year. Also the CEO salary seems excessive for a charitable organization

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 2 stars  

4 people found this review helpful

I have donated in the past and like the idea of the USO. But when learning that the CEO makes over $400,000 a year, sorry, I am not donating my money to pay him those wages.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2011

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Review from CharityNavigator
Rating: 3 stars  

I donated on 8/30/2012 and was to receive a "spinal vet blanket" but never did. Is there a problem?George H. Ault 216-521-0646

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Likely

When was your last experience with this nonprofit?

2012

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Rating: 1 stars  

6 people found this review helpful

Retired in 1969 and I know the USO put on shows over Seas some good some run of the mill. I will not donate when theCEO makes $477.736.00. They can keep their flag.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2011

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Rating: 1 stars  

1 person found this review helpful

they were evasive when asked about what was done with my donation and when i wanted to unsubscribe refused to explain how my contact information was obtained in the first place

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 1 stars  

3 people found this review helpful

This year we wanted to see how many mailings we would receive, so we collected all the paperwork that were sent to our home. So far, we have received 10 different request for donations. I will be requesting that my address be removed from their mailing list. There is why to much money spent on trying to get donations.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2011

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Review from CharityNavigator
Rating: 4 stars  

2 people found this review helpful

I am conflicted. I'm concerned about the big salary of the CEO, but that may be for good reasons, and no other compensations are listed. The size of the salary is a bit off-putting, I admit. However, I'm swayed by military friends who tell me that the USO is always there, always helpful, and I respect their input. I will donate what I can to this fine organization.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Likely

How likely are you to donate to this group again?

Likely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Review from CharityNavigator