Union Station Homeless Services

Rating: 4.81 stars   43 reviews


825 E Orange Grove Blvd Pasadena CA 91104 USA


The mission of Union Station Homeless Services is to help men, women and children rebuild their lives and end homelessness in our community. We offer people the housing, employment and life skills programs they need to become productive, stable and self-supporting.


OUR RECORD OF SUCCESS! INTAKE: 1,500 people each year receive help in finding shelter, benefits, health care, mental health services, substance abuse and addiction recovery at Passageways, our one-stop multi-service intake center. SHELTER: About 300 men, women and children receive safe, long-term emergency shelter at Union Station each year. TRANSITIONAL AND PERMANENT HOUSING: Euclid Villa Apartments offer 14 units of affordable housing for low-income formerly homeless families. Centennial Place offers 144 units of affordable housing for very low income singles. SUPPORTIVE SERVICES: Client receive the comprehensive services they need to end the cycle of homelessness. Each year, approximately 60% of single adults and 90% of families successfully exit our programs with stable housing. MEALS: We serve 175,000 meals each year, including daily meals for our residents and hungry community members, as well as holiday meals on Thanksgiving and Christmas. SUSTAINABILITY: Union Station has a diverse range of support from individuals, foundations, corporations, and government funding sources. 75% of our $4 million dollar budget is received from private sources; 25% is received from public and government agencies. COMMUNITY INVOLVEMENT: 125 organizations and 1,600 individuals volunteer almost 20,000 hours of service each year. Union Station receives in-kind donations valued at more than $400,000 annually.

Target demographics:

We serve homeless and very-low income individuals and families of all ages.

Direct beneficiaries per year:

Union Station provides a comprehensive range of services to help more than 2,000 homeless individuals and families each year achieve self-sufficiency. Services include:• Outreach, intake and assessment• Medical and mental health services• Educational and enrichment activities for children• Emergency shelter• Transitional housing• Benefits advocacy• Life skills classes in money management, parenting, and nutrition• Permanent supportive housing• Substance abuse recovery support• Meal service for residents and community members• Career counseling/job search assistance• Homeless prevention and rapid rehousing• Showers and personal hygiene• Services tailored to women and families• Case management and referrals• Housing placement resources


Coordinated Entry System We are coordinating the efforts of more than 40+ agencies in the San Gabriel Valley, in an effort to end chronical and veteran homelessness in the region by 2016. Family Solutions Help is here. Homeless families and those at-risk of becoming homeless can find housing, resources and hope thanks to Family Solutions. Adult Center The Adult Center is a 56-bed shelter for single adults. The new Women’s Dorm provides 20 beds for homeless women and doubles the number of women served by the Adult Center annually. Each year, more than 150 adults receive shelter and services at the Adult Center designed to help them rebuild their lives. The average length of stay is three months. Family Center The Family Center is a nurturing home-like environment that offers safe-haven for up to 50 parents and children each night, and approximately 125 individuals in more than 50 families per year. The average stay is three to six months. Supportive services are offered onsite to promote physical, emotional, and financial well-being for parents and their children. Euclid Villa Euclid Villa Transitional Housing offers affordable apartments for up to 14 homeless, very low-income families. Residents pay 30% of their income towards rent and may stay for up to two years. Case management and supportive services are provided on-site. Euclid Villa is owned and operated by Union Station and the Pacific Housing Alliance. Centennial Place Union Station provides case management and onsite supportive services at Centennial Place, a permanent supportive housing facility offering 144 single room occupancy (SRO) apartments for low-income adults. Sources (825 E. Orange Grove Blvd) Sources is a career development program designed to meet the needs of homeless and very low-income job seekers. Workshops, individualized job search, and one-on-one career counseling help 125 work-ready homeless adults find employment each year. Holly Street Housing Holly Street Housing links chronically homeless adults and families to housing and vital resources in the community – with the goal of housing the most vulnerable people first. Housing for Health Housing for Health is a countywide effort to end homelessness, reduce the use of expensive health care resources, and improve the health of vulnerable men and women.

2011 Top-Rated Nonprofit
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Reviews for Union Station Homeless Services

Rating: 5 stars  

I have been a volunteer & Board Member at USHS for over 7 years and it is an incredible organization. Everyone is focused on the mission of the organization and how to assist clients in rebuilding their lives. It is a wonderful group of people to work with and I highly recommend it.

I've personally experienced the results of this organization in...

living in Pasadena and visiting the various locations. I have also referred people to USHS services and see the good results.

If I had to make changes to this organization, I would...

help it to grow further to serve the increasing needs of the area

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Review from Guidestar
Rating: 5 stars  

Union Station Homeless Services does an incredible job for it clients, the homless men, women, and children of the Greater Pasadena area. The dedicated staff and the range of services is superb. To see the work they do with families, as well as the growth in permanent housing is inspiring, and much of the money they raise goes to direct services. They serve thousands of homeless at Thanksgiving time, and what is particularly impressive of this organization is the tremendous number of volunteers who give their time to those in need, and how Union Station has developed programs to maximize the efforts of these volunteers.

I've personally experienced the results of this organization in...

seeing families move from a state of homelessness to permament housing and job support

If I had to make changes to this organization, I would...

work even harder to raise money for this worthwhile effort

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Rating: 5 stars  

The USHS group are dedicated, hard working and really go out of their way to make a difference. As Pasadena Weekly, Best of Pasadena 2010 has quoted, “Union Station Homeless Services was voted the Best Local Charity in Pasadena by Pasadena Weekly readers. As the Pasadena Weekly says, ‘The San Gabriel Valley’s largest and most comprehensive social services agency for our poor and homeless, Union Station is a beacon of hope for those in need and wishing to rebuild their lives.’”

I've personally experienced the results of this organization in...

The gift of giving back to the community.

If I had to make changes to this organization, I would...

Provide them more resources to help more families / individuals in need

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