TWIN CITIES COMMUNITY VOICE MAIL

Rating: 5 stars   14 reviews

Issues:

Location: 1821 University Ave Ste N-184 St. Paul MN 55104 USA

Mission:

Mission

Twin Cities Community Voice Mail: facilitating communications services to encourage self-determination and stronger community connections for people in need.

 

We lead in finding innovative ways to use communications technologies to provide opportunities for people in need to forge new connections to the community and to one another. These connections enhance dignity and independence and contribute to success.

 

The foundation of our work is the unique model of active involvement of our participants and our community partners. They are encouraged to have a voice in the continued operation of the organization.

 


Geographic areas served: State of Minnesota
Programs: 1) Twin Cities Community Voice Mail free, individualized voice mail services to low income and homeless people so that they are able to put their own telephone number on resumes as they see jobs, apartment and housing application, and leave it with health care professionals, their children's schools, family and friends. This is done in partnership with over 350 non-profit and government agencies across the state of Minnesota. Over 53,000 people have used this service since we began in 1994; 2) Linkages is a no-cost transitional program to assist those who achieved their goals while using TCCVM, but who still need short-term help until they can afford phone service. Over 1000 people have used this service since it began in 2001. 3) Through our voice mail system, we are able to offer people who are homeless in the Twin Cities Metro area the ability to access information on available emergency shelters and transitional housing through our toll-free Metro Shelter Hotline.About 10,000 calls are made to this hotline ech year.
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EIN 41-1821890
651-643-0883
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Community Reviews

Rating: 5 stars  

7 people found this review helpful

When TCCVM served its 1st client in 1994, the expectation was that it would enroll 20 community agencies and programs to link low-income individuals and familiesto the voice mail service. Organizers hoped to help 500 users communicate with prospective landlords and employers, that year. Those goals were met in just 5 months, indicating how needed this basic service was. The numbers, and the positive outcomes, have continued to grow. In 15 years, TCCVM's no-fee approach has made communications accessible and linked folks to services statewide. It was demonstrated that partnerships between agencies and clients can help clients achieve their goals.

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2009-12-01

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Rating: 5 stars  

8 people found this review helpful

Twin Cites Community Voice Mail provides an important service to the homeless that helps them reestablish themselves and return to normalcy. The voice mail service reconnects them to the community - - doctors, potential jobs, family and government agencies. This ability to reconnect is often the first step for homeless individuals as they seek to find a more successful life. This is a well-run organization that operates efficiently and effectively in providing this service.

I've personally experienced the results of this organization in...

as a branding and marketing consultant that had the opportunity to dig deep into the organization, staff and board members.

If I had to make changes to this organization, I would...

Better capital equipment, particularly mobile phones to facilitate better, easier connections for their clients.

What I've enjoyed the most about my experience with this nonprofit is...

Their practical egalitarian nature.

The kinds of staff and volunteers that I met were...

From the director, to users, to volunteers to the board.

If this organization had 10 million bucks, it could...

Alleviate many social, and economic problems relevant to the plight of being homeless and thereby raising the level of our society across the board.

Ways to make it better...

not really. They do so much with limited resources as it is.

In my opinion, the biggest challenges facing this organization are...

Awareness

One thing I'd also say is that...

What they do is so simple, but so important.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2009-11-01

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Rating: 5 stars  

7 people found this review helpful

I am a volunteer with "Voices for Change", a grass roots advocacy to address issues of homelessness. Twin-Cities-Community-Voice-Mail (TCCVM) has undeniably filled a very important need to help the homeless/ those in transition/ and low income persons keep in touch with needed services, such as MEDICAL ASSISTANCE. Staying in touch with work opportunities, family, social workers is a big challenge for the homelessness who are struggling with pennies to even make phone calls. Besides providing voicemail, TCCVM has been instrumental in partnering with agencies that address needs for of the homeless. They are continuously looking for ways to bring the homeless and agencies together. TCCVM has been the voice of partnership. TCCVM is very innovative and a motiviating force for other agencies (state, county, and non-profit). It is not a surprise that agencies seek input from TCCVM. I have been a user of "Voicemail". I am happy to work with any of TCCVM's outreach programs.

I've personally experienced the results of this organization in...

getting assistance for myself with the use "voicemail". Without it, I would have had even more difficulty with communication with the "real world" for keeping up with medical appointments, seeking opportunities for work, and transitioning to "normal" life

If I had to make changes to this organization, I would...

increase the number of staff needed to provide outreach and liase with other agencies

What I've enjoyed the most about my experience with this nonprofit is...

that they are willing to partner with "Voices for Change", and other outreach programs. They provide a useful base for interacting other agencies that help with issues of homelessness

The kinds of staff and volunteers that I met were...

friendly, and willing to assist in whatever way possible. They are always willing to seek out and receive new ideas/ input from knowledgeable advisory committees

If this organization had 10 million bucks, it could...

provide cell phones/telephone for the communication needs of today. This is basic utility for everyone, and particular important for those trying to get back to normal life

Ways to make it better...

I had been assisted with a cell phone (+ $$ for cost of time). Voicemail is a slow process in dealing with the pace of life nowadays. There is a need for more instantaneous response when trying to seek "temp" jobs. Jobs go to those who can respond quickly

In my opinion, the biggest challenges facing this organization are...

STABILITY OF FUNDING.

One thing I'd also say is that...

TCCVM has been innovative with efforts to keep moving ahead with new projects

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2009-12-01

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Rating: 5 stars  

8 people found this review helpful

I am an RN CAse Manager working telephonically with patients across all walks of live, including homeless men, woman and children. The voicemail services provided by Twin Cities Community Voice Mail is a crucial service to bring case management nursing care to the homeless population. An RN Case Manager provides advocacy, self-care education, coordination among health care providers, therapeutic support and contact for community resources. I would say confidential voicemail is my primary contact for reaching the homeless population that are insured by Medicaid and General Medical Assistance.

I've personally experienced the results of this organization in...

case management nursing patients who do have voicemail services via TCCVM.

If I had to make changes to this organization, I would...

give them recognition for what they achieve with the resources they have.

What I've enjoyed the most about my experience with this nonprofit is...

An opportunity to attend all day programs to provide needed services to homeless men, women and children, i.e. dental care, hair cuts, voicemail.

The kinds of staff and volunteers that I met were...

committed employees and boardmembers who work hard and creatively to keep the voicemail services available to users.

If this organization had 10 million bucks, it could...

attend to the mental health illness and chemical dependency that most homeless people experience.

Ways to make it better...

there were more phones that the homeless population could access. Public pay phones have been all but eliminated.

In my opinion, the biggest challenges facing this organization are...

Challenges brought by the disappearing public phones brings an opportunity on how to deliver cellphones to homeless populations.

One thing I'd also say is that...

I've said enough.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2009-1-01

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