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July 12, 2013
1 person found this review helpful

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Review from Guidestar
July 12, 2013
1 person found this review helpful

I was referred to the agency when I was desperate to avoid eviction and was under extreme stress. The case manager asked me to bring $100 cash to her and the necessary documents. When I met her the next day, she collected the money and completed the paperwork...where I witnessed her writing/documentin my financial contribution.

I learned from my Landlord that they received only the partial payment....when I called the Detroit based agency back, the supervisor told me there was nothing she could do until the employee returned from her two week vacation. When I called back to get the name of the Board Chair to write my letter of concern, she was defensive however, she put him on the phone (he had be briefed by her already). They failed to offer any alternative assistance. I proposed a meeting for which he agreed, however, his tone was dismissive and rude. BE VERY CAUTIOUS OF PROVIDING YOUR INFORMATION and anything else TO THIS AGENCY. The staff was secretive and resisted giving me the names of key managers there....I had to do research on my own in order to get names, so that I could file complaints with relevant parties. He said he didnt care...to go ahead and do so.

Ways to make it better...

If I had to make changes to this organization, I would...

Mandate assessment and feedback from all clients served. Results would be returned to a third party.

More feedback...

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

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